Mitsubishi Motors North America, Inc. (MMNA) today awarded White Bear Mitsubishi as its top national dealer in Customer Satisfaction Index (CSI). Mitsubishi's CSI Recognition Program is designed to gauge customer satisfaction in the service department. For 2017, White Bear Mitsubishi achieved the highest 12-month CSI impact score to earn the top spot.

The CSI program concentrates on several Key Performance Indicators (KPIs) with one goal in mind – continued improvement in overall customer satisfaction. Mitsubishi sends a survey to service customers in an effort to gauge their satisfaction with the dealership at the conclusion of their experience. White Bear Mitsubishi consistently achieved exceptional customer satisfaction results throughout the year.

"Exceeding customer expectations on a daily basis is no small task, but to consistently receive high scores month after month takes hard work, dedication, and the entire dealership staff working together as one cohesive winning team," said Don Swearingen, executive vice president and chief operation officer, Mitsubishi Motors. "The entire team at White Bear Mitsubishi prioritizes its customers and the results show."

"White Bear Mitsubishi is honored to be the top Customer Satisfaction dealership in the U.S. for Mitsubishi Motors. We have such an amazing team here at the dealership, and every day they live true to our core principle that customer satisfaction will always carry the most weight," said Richard Herod III, General Manager, White Bear Mitsubishi.

About Mitsubishi Motors North America, Inc.   
Mitsubishi Motors North America, Inc., (MMNA) is responsible for all research and development, marketing, and sales for Mitsubishi Motors in the United States. MMNA sells sedans and crossovers/SUVs through a network of approximately 360 dealers. MMNA is leading the way in the development of highly efficient, affordably priced new gasoline-powered automobiles while using its industry-leading knowledge in battery electric vehicles to develop future EV and PHEV models. Mitsubishi has been producing cars for over 100 years. For more information, contact the Mitsubishi Motors News Bureau at (888) 560-6672 or visit media.mitsubishicars.com.

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