RC Hill Mitsubishi-DeLand named "Best in Class" for Customer Service Satisfaction for second consecutive year
Mitsubishi Motors North America, Inc. (MMNA), today announced RC Hill Mitsubishi, located in DeLand, Florida, was again recognized with the brand's annual "Best in Class" award for Service Satisfaction (CSI) based on Mitsubishi's Diamond Satisfaction System survey tool.
For the second year in a row, RC Hill Mitsubishi-DeLand has been recognized with the Top Customer Satisfaction award for dealership service in the nation. The store, which opened in 2003, has demonstrated a continued focus on improving their vehicle service and maintenance experience for new and repeat customers. In late 2019, RC Hill opened a second location in Ocala, Florida – a testament to the success, commitment and dedication of the RC Hill Mitsubishi team and franchise.
"We remain committed to helping all of our dealer partners improve their customer service satisfaction scores, and we commend RC Hill Mitsubishi-DeLand for their impressive dedication to customer satisfaction," said Mark Chaffin, COO and acting CEO, MMNA. "At Mitsubishi, we're committed to building excellence throughout the vehicle service and maintenance experience, and we applaud the entire RC Hill Mitsubishi team for their achievement."
The Diamond Satisfaction System (DSS) was established to shed light on the diligent efforts made by MMNA dealers to ensure customers receive exemplary service and a satisfying dealership visit. This is an annual award that recognizes the dealership with the highest customer service experience scores in each of its four districts across the country. The annual "Best in Class" award is presented to the year's top dealer.
"RC Hill Mitsubishi is dedicated to providing the best service experience to our customers, and we are honored to be recognized for our efforts by MMNA for the second year in a row," said RC Hill, dealer principal, RC Hill Mitsubishi-DeLand. "Our popular customer programs, such as our complimentary service loaner vehicles and new online service scheduling tools have once again proven the service experience at RC Hill Mitsubishi simply can't be beat."
RC Hill Mitsubishi-DeLand is located at 1960 S Woodland Blvd, DeLand, FL 32720, and can be reached by phone at (386) 736-3638 or online at www.rchillmitsubishi.com.
For more on Mitsubishi Motors and its U.S. dealer network, please visit media.mitsubishicars.com.
About Mitsubishi Motors North America, Inc.
Through a network of approximately 350 dealer partners across the United States, Mitsubishi Motors North America, Inc. (MMNA) is responsible for the sales, research and development, marketing and customer service of Mitsubishi Motors vehicles in the U.S. 2019 marked the brand's seventh consecutive year of sales growth.
Located in Franklin, Tennessee, MMNA is a part of the Renault-Nissan-Mitsubishi Alliance. Mitsubishi continues to lead the way in the development of highly efficient, affordably priced new gasoline-powered automobiles, while using its industry-leading knowledge in battery-electric vehicles to develop future EV and PHEV models.
For more information on Mitsubishi vehicles, please contact the Mitsubishi Motors News Bureau at 615-257-2698 or visit media.mitsubishicars.com.
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