It seems each day brings a new challenge, and each week a rollercoaster of good and bad news. Like everyone else, we don't know when this difficult period will end, but at Mitsubishi Motors North America, we are doing all we can to ensure your safety, as well as the safety of our employee and retail teams.

I'd like to share some actions that we have taken, both to support our dealer partners, each of which is an independent franchised business in your local community, and you, our customer.

For our dealer partners:

• We are reimbursing our dealer partners for 100% of their expenses related to COVID-19 supplies and support. This includes masks, gloves and additional cleaning supplies to keep their staff safe; remote-working equipment and software to allow their businesses to continue to operate; and steering wheel and seat covers, and enhanced cleaning methods, to keep you and your vehicles safe.
• We have developed remote check-in procedures for service in conjunction with our dealer partners, in order to provide you peace of mind when you choose to service your Mitsubishi.
• We have enhanced our digital support systems to allow more connectivity for our dealer partners.  We know you are still shopping online for a new vehicle, and we are committed to helping them be there for you when you reach out, responding to most inquiries within one hour.

For our customers:

• Our financial partner, Ally, is continuing to provide up to 90-days deferred payments if you choose to purchase a new Mitsubishi, and up to 120-days of deferred payments if your current Mitsubishi is financed through Ally.
• Ally Financial is providing a no-cost extension of 30 days for any expiring leases. Please contact Ally directly for details.

For our employee team:

• We are doing our part to flatten the infection curve by having our employees continue to work from home across the country, as they have been doing since March 17.  We expect to continue that policy at least through the end of this month.

We remain focused on supporting our communities, our customers and our dealer partners in these unprecedented times. We are in this together, and we will emerge stronger together.

Stay safe and be well,

Mark Chaffin
Chief Operating Officer and Acting CEO