DeLand, Fla. RC Hill Mitsubishi named “Best in Class” in Customer Service Satisfaction for 2018
CYPRESS, Calif. – Mitsubishi Motors North America, Inc. (MMNA), the fastest-growing Asian brand in the U.S. for the second consecutive year*, today announced RC Hill Mitsubishi, located in DeLand, Florida was recognized with the annual "Best in Class" award for Dealership Service Satisfaction (DSS) based on the brand’s Diamond Satisfaction System in 2018.
The award for Top Customer Satisfaction for dealership service recognizes RC Hill Mitsubishi as the brand’s top dealer in the nation for their continued focus on improving the service and maintenance experience for customers. This emphasis on improving customer satisfaction levels for each service visit at RC Hill helps the dealer retain loyal customers while attracting new customers to the Mitsubishi brand locally and nationally.
"The Mitsubishi Motors family continues to grow our dealership network in new cities and markets, and the team at RC Hill Mitsubishi is an excellent dealer partner helping to make this success a reality," said John Crowe, senior director, customer experience, MMNA. "To win an award like this, dealers must improve the customer service experience from arrival and throughout the service appointment, as well as improving the quality of service facilities and waiting areas. At Mitsubishi, we concentrate on this daily, and we applaud the team at RC Hill Mitsubishi for doing so as well."
The Diamond Star Satisfaction program was established to shed light on the diligent efforts made by MMNA dealers to ensure customers receive exemplary service and a satisfying dealership visit. DSS is comprised of a quarterly program that recognizes the dealerships with the highest customer service experience scores in each of its four districts across the country, and the annual "Best in Class" award which is presented to the year’s top dealer.
"RC Hill Mitsubishi constantly focuses on providing the best experience for our customers, and we are thrilled to be recognized for this achievement by MMNA," said RC Hill, dealer principal, RC Hill Mitsubishi. "Over the past year, we’ve begun offering loaner vehicles to our service customers, and have implemented other programs to improve the service experience at RC Hill Mitsubishi. We’re continuing to work hard this year to better serve our community and keep our customers happy."
RC Hill Mitsubishi is located at 1960 S Woodland Blvd, DeLand, FL 32720, and can be reached by phone at (386) 736-3638.
For more on Mitsubishi Motors and its U.S. dealer network, please visit media.mitsubishicars.com.
*Based on Motor Intelligence CY2017 and CY2018 Sales by Manufacturer data. Excludes premium brands.
About Mitsubishi Motors North America, Inc.
Through a network of approximately 355 dealer partners across the United States, Mitsubishi Motors North America, Inc., (MMNA) is responsible for the sales, research and development, marketing and customer service of Mitsubishi Motors vehicles in the U. S. 2018 marked the brand's sixth consecutive year of sales growth.
Located in Cypress, Calif., MMNA is a part of the Renault-Nissan-Mitsubishi Alliance, the largest automaker alliance in the world. Mitsubishi continues to lead the way in the development of highly efficient, affordably priced new gasoline-powered automobiles, while using its industry-leading knowledge in battery-electric vehicles to develop future EV and PHEV models.
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